The Challenge
India’s largest food delivery company struggled with a high volume of partner queries and a complex partner lifecycle management process. Their back-office team faced over 400 partner queries daily, spanning various aspects of partner changes. This led to delays, disputes, and the need for constant reconciliations, impacting operational efficiency.
The Solution
Manch conducted a thorough evaluation and implemented a tailored ‘Partner Lifecycle Management’ process, doubling as a self-service partner management portal. This solution effectively addressed the client’s challenges, significantly reducing turn-around time (TAT) for partner queries.
