{"id":1529,"date":"2023-03-29T11:26:03","date_gmt":"2023-03-29T11:26:03","guid":{"rendered":"https:\/\/uat.manchtech.com\/esign-new\/?post_type=case-study&#038;p=1529"},"modified":"2023-06-12T04:53:15","modified_gmt":"2023-06-12T04:53:15","slug":"partner-support-system-for-swiggy-by-manch","status":"publish","type":"case-study","link":"https:\/\/manchtech.com\/en\/case-study\/partner-support-system-for-swiggy-by-manch\/","title":{"rendered":"Transforming Partner Lifecycle Management for a food delivery giant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1529\" class=\"elementor elementor-1529\" data-elementor-post-type=\"case-study\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-529d7af0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"529d7af0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48044086\" data-id=\"48044086\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b356524 elementor-widget elementor-widget-text-editor\" data-id=\"7b356524\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>The Challenge<\/strong><br \/>India&#8217;s largest food delivery company struggled with a high volume of partner queries and a complex partner lifecycle management process. Their back-office team faced over 400 partner queries daily, spanning various aspects of partner changes. This led to delays, disputes, and the need for constant reconciliations, impacting operational efficiency.<br \/><br \/><strong>The Solution<\/strong><br \/>Manch conducted a thorough evaluation and implemented a tailored &#8216;Partner Lifecycle Management&#8217; process, doubling as a self-service partner management portal. This solution effectively addressed the client&#8217;s challenges, significantly reducing turn-around time (TAT) for partner queries.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2337627 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2337627\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d12ad23\" data-id=\"d12ad23\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2317a5a elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"2317a5a\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;no&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-image-carousel .swiper,.elementor-widget-image-carousel .swiper-container{position:static}.elementor-widget-image-carousel .swiper-container .swiper-slide figure,.elementor-widget-image-carousel .swiper .swiper-slide figure{line-height:inherit}.elementor-widget-image-carousel .swiper-slide{text-align:center}.elementor-image-carousel-wrapper:not(.swiper-container-initialized):not(.swiper-initialized) .swiper-slide{max-width:calc(100% \/ var(--e-image-carousel-slides-to-show, 3))}<\/style>\t\t<div class=\"elementor-image-carousel-wrapper swiper-container\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 4\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2317a5a\" data-elementor-lightbox-title=\"Manch Case Study for Swiggy 1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTMwMSwidXJsIjoiaHR0cHM6XC9cL21hbmNodGVjaC5jb21cL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wNVwvTWFuY2gtQ2FzZS1TdHVkeS1mb3ItU3dpZ2d5LTEuanBnIiwic2xpZGVzaG93IjoiMjMxN2E1YSJ9\" href=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-1.jpg\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-1.jpg\" alt=\"Manch Case Study for Swiggy 1\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 4\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2317a5a\" data-elementor-lightbox-title=\"Manch Case Study for Swiggy 2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTI5OSwidXJsIjoiaHR0cHM6XC9cL21hbmNodGVjaC5jb21cL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wNVwvTWFuY2gtQ2FzZS1TdHVkeS1mb3ItU3dpZ2d5LTIuanBnIiwic2xpZGVzaG93IjoiMjMxN2E1YSJ9\" href=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-2.jpg\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-2.jpg\" alt=\"Manch Case Study for Swiggy 2\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 4\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2317a5a\" data-elementor-lightbox-title=\"Manch Case Study for Swiggy 3\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTMwMCwidXJsIjoiaHR0cHM6XC9cL21hbmNodGVjaC5jb21cL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wNVwvTWFuY2gtQ2FzZS1TdHVkeS1mb3ItU3dpZ2d5LTMuanBnIiwic2xpZGVzaG93IjoiMjMxN2E1YSJ9\" href=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-3.jpg\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-3.jpg\" alt=\"Manch Case Study for Swiggy 3\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 4\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2317a5a\" data-elementor-lightbox-title=\"Manch Case Study for Swiggy 4\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTMwMiwidXJsIjoiaHR0cHM6XC9cL21hbmNodGVjaC5jb21cL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wNVwvTWFuY2gtQ2FzZS1TdHVkeS1mb3ItU3dpZ2d5LTQuanBnIiwic2xpZGVzaG93IjoiMjMxN2E1YSJ9\" href=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-4.jpg\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/manchtech.com\/en\/wp-content\/uploads\/2023\/05\/Manch-Case-Study-for-Swiggy-4.jpg\" alt=\"Manch Case Study for Swiggy 4\" \/><\/figure><\/a><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" 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